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Service Outage (10 Apr 2016)

April 10, 2016 — Jonathon Rossi

Between 2:28am and 9:42am AEST (UTC+10) we experienced a full service outage of the Feedrabbit web site and background job processing services for all of our customers. During this time our web site returned a Feedrabbit specific error page with a sad rabbit. The outage was caused by our hosting provider because of a "partial service interruption" to most Microsoft Azure services in the US East region where Feedrabbit is hosted. The issue has now been resolved after over 7 hours, Microsoft have reported that the root cause was an "underlying Storage memory consumption issue".

The effect of this outage means that all emails that should have been sent during this time were not. No emails were lost just delayed, the backlog was completed by 9:59am AEST. Sorry for the disruption, however today's incident follows several outages caused by Microsoft Azure over Feedrabbit's lifetime, unfortunately our future plans to migrate away from Microsoft Azure have not seen any progress.

Plain Text Emails

March 07, 2016 — Jonathon Rossi

Rising from another feature request I've just implemented support for plain text emails. If you'd like just the raw text from a feed, feel free to enable this option for realtime or digest emails.

If you've got any feedback on how they look please let me know.

Subscription Filtering

March 04, 2016 — Jonathon Rossi

A couple of weeks ago I implemented support for subscription filtering after the feature request from one of our premium users. Today I'm announcing it with an explanation of how it works with examples:

All terms are matched like Google Search, there is currently no support for performing an "OR" comparison.

Currently this is a Premium account only feature, however it may become a feature for all users if the demand is there. Thanks.

Updated Billing Page

February 23, 2016 — Jonathon Rossi

Earlier this month I improved the billing page so that premium members can see their payment history including each subscription period and its status, as well as adding support for users to update their payment method.

Thanks again to those with Premium accounts, your support is appreciated.

Feed Last Updated

February 08, 2016 — Jonathon Rossi

Many times feed authors keep web sites online but don't post any new content. Feedrabbit will now display how long it has been since a feed was last updated (when the last post was more than 6 months ago), this obviously makes it easier to find subscriptions that you are no longer getting any value from and may like to unsubscribe from.

Removing Zombie Feeds

February 08, 2016 — Jonathon Rossi

Over the last 12 months Feedrabbit has accumulated heaps of feeds that are failing to update because the origin web site no longer exists or they no longer provide the feed. I will be removing broken feeds from Feedrabbit once they have been broken for 6 months.

Google is deprecating Calendar XML feeds

November 16, 2015 — Jonathon Rossi

Starting 18th November 2015 Google will no longer provide XML feeds for Google Calendar, existing subscriptions to these feeds will stop working at this time. Google will still provide iCal feeds, however Feedrabbit does not yet support this format.

There are a few Feedrabbit users that have subscriptions to Google Calendar XML feeds, feel free to get in contact if you'd like to continue subscribing to a calendar and you believe the iCal feed would help you.

This deprecation follows Yahoo discontinuing their whole Yahoo! Pipes service on 30th September 2015, and Facebook deprecating RSS feeds on 23 June 2015.

As mentioned recently support for sources other than RSS and Atom are on the table, so please let me know if you want support for something.

Feedrabbit's 1st Birthday

September 05, 2015 — Jonathon Rossi

Time has really passed by lately as today marks one year exactly from the end of Feedrabbit's private beta and its soft launch. Many hundreds of users are making use of this little side project, and there were 5 users that upgraded to Premium accounts during that time.

I started this service because I was unhappy with what was available in the market, so I'd like to thank everyone who has signed up and are enjoying their stream of custom content. Because Feedrabbit doesn't pay my bills I've not had a lot of time to put into it during this calendar year, however over the next year I want to incrementally improve things and I have a whole pile of things I've been looking into including:

Obviously these things will take time, so if you are interested in any of them or have a different feature request make sure to drop me a line. I'll follow up with updates here on the blog as they progress.

-- Cheers, Jono

Service Outage (25 Apr 2015)

April 25, 2015 — Jonathon Rossi

Between 1:49pm and 5:08pm AEST (UTC+10) we experienced a full service outage of the Feedrabbit web site and background job processing services for all of our customers. During this time our web site returned a service unavailable message. The outage was caused by our hosting provider because of a "partial service interruption" to Microsoft Azure App Service (formally Azure Web Sites) in the US East region.

The issue has now been resolved, Microsoft have reported that the issue has been mitigated, and are yet to report on the root cause. Microsoft Azure App Service has an uptime SLA of 99.95% which has not been met today, a 99.95% uptime SLA means Microsoft has committed to providing a service that has no more than 22 minutes of downtime a month. Today's incident follows last month's outage caused by the same Microsoft Azure service, and another one late last year. This isn't acceptable to us and we have future plans to migrate away from Microsoft Azure App Service to provide you a better customer experience.

The effect of this outage means that all emails that should have been sent during this time were not. No emails have been lost, subscription processing has returned to normal, and the backlog has now been processed. Sorry for the disruption, as we endeavour to provide a reliable service.

Please get in touch if you've got any questions.

Subscription Delivery Delays

March 13, 2015 — Jonathon Rossi

Between 5:19am and 11:32am AEST (UTC+10) we experienced an outage of our background job processing services hosted by our infrastructure provider for all of our customers. The issues have now been resolved and required our intervention to stop and restart the infrastructure. The root cause has not been determined, however there are future plans to ensure this component is made more resilient.

The effect of this outage means that all emails that should have been sent during this time were not. No emails have been lost, subscription processing has returned to normal, and the backlog has now been processed. Sorry for the disruption, as we endeavour to provide a reliable service.

Please get in touch if you've got any questions.

Hide Email Footer for Mailing Lists

December 23, 2014 — Jonathon Rossi

Just a quick update on a new feature that came from a feature request. If you wish to deliver an RSS feed to a mailing list, then you will likely want to suppress the Feedrabbit email footer so that your own unsubscribe links can be appended. Feedrabbit now allows Premium users to do just that.

Tips: if you are using Feedrabbit to forward a feed to a mailing list you will want to:

Get in contact if you've got any questions.

Multiple Email Addresses and updates to Tag Addresses

December 23, 2014 — Jonathon Rossi

Feedrabbit now supports multiple email addresses under the one user account. You'll now see a "Deliver To" field on the subscription edit page that allows you to select which email address the subscription will be delivered to, while additional email addresses can be added via the settings page. Your primary email address will be used for all account related notifications including account changes, billing receipts and password resets.

With the introduction of the "Deliver to" field the existing "Gmail plus address" field has been removed to consolidate the user experience and because of confusion some users have experienced. These "plus" addresses are now referred to as "tag addresses" to remove confusion with their association with the Gmail product. The hope is that a single drop down of all email addresses and an improved user interface for creating these addresses will provide the best user experience. All existing data has been migrated.

Additional email addresses is a Premium only feature, however tag addresses remain a feature for all users.

We have moved office

December 22, 2014 — Jonathon Rossi

Not that it should affect anyone as Feedrabbit is a completely online service, but we/I moved office on Friday. We (as a group of companies) jumped over the Brisbane river moving about 1km from South Brisbane to Milton, we are now in part of the old Wotif offices.

Quicker Polling for Feeds

December 11, 2014 — Jonathon Rossi

Based on user feedback using time sensitive feeds, the default 60 minute polling wasn't adequate. I've changed the polling to poll quicker if the feed's publisher allows it, otherwise the default 60 minute polling continues. If you'd like to know if a feed is polling quicker than every 60 minutes, the poll interval will be displayed next to the Feed URL on the subscription details page (e.g. 5min poll).

Currently the quicker polling is based on the <ttl> (time to live) field specified in some RSS feeds, like those from the Country Fire Authority (CFA) of Victoria, Australia.

New Feedrabbit Blog

December 11, 2014 — Jonathon Rossi

Welcome to the Feedrabbit blog. Feedrabbit publicly launched 5th September 2014, and now serves a couple hundred users. As a new service I'm working to ensure it provides the functionality our users desire, so please get in touch if you have feedback.

If you aren't already using Feedrabbit, no problem get started today.