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Service Outage (25 Apr 2015)

April 25, 2015 — Jonathon Rossi

Between 1:49pm and 5:08pm AEST (UTC+10) we experienced a full service outage of the Feedrabbit web site and background job processing services for all of our customers. During this time our web site returned a service unavailable message. The outage was caused by our hosting provider because of a "partial service interruption" to Microsoft Azure App Service (formally Azure Web Sites) in the US East region.

The issue has now been resolved, Microsoft have reported that the issue has been mitigated, and are yet to report on the root cause. Microsoft Azure App Service has an uptime SLA of 99.95% which has not been met today, a 99.95% uptime SLA means Microsoft has committed to providing a service that has no more than 22 minutes of downtime a month. Today's incident follows last month's outage caused by the same Microsoft Azure service, and another one late last year. This isn't acceptable to us and we have future plans to migrate away from Microsoft Azure App Service to provide you a better customer experience.

The effect of this outage means that all emails that should have been sent during this time were not. No emails have been lost, subscription processing has returned to normal, and the backlog has now been processed. Sorry for the disruption, as we endeavour to provide a reliable service.

Please get in touch if you've got any questions.

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