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Subscription Delivery Delays

March 13, 2015 — Jonathon Rossi

Between 5:19am and 11:32am AEST (UTC+10) we experienced an outage of our background job processing services hosted by our infrastructure provider for all of our customers. The issues have now been resolved and required our intervention to stop and restart the infrastructure. The root cause has not been determined, however there are future plans to ensure this component is made more resilient.

The effect of this outage means that all emails that should have been sent during this time were not. No emails have been lost, subscription processing has returned to normal, and the backlog has now been processed. Sorry for the disruption, as we endeavour to provide a reliable service.

Please get in touch if you've got any questions.

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